Singapore telco StarHub launched a social media monitoring tool to improve its customer service know as SocialHub. The Hub leverage t...
Singapore telco StarHub launched a social media monitoring tool to improve its customer service know as SocialHub.
The Hub leverage the customer relationship management software, Which combines a variety of social media monitoring tools into a single control panel and follow the operator response times Easier . Previously the telco manually monitored and responded to customer queries on various platforms.
Deciding when and how to respond to inquiries or Facebook complaint , Where The observation Singapore Mobile, Pay TV and broadband works through local- tagged tweets, Social Hub presents the date we need, said Darren Choo, StarHub's assistant vice president of Social Customer Relationship Management, in a statement .
Social Hub is currently in its call center will be moved to the company’s new premises by MediaHub by 2016. The device will synergize Upcoming social media lab for analysis with adaptive production studio, which will support its pay -TV business. These two devices will work hand in hand to improve the live TV production based on real -time social media conversations.
